TractManager
  • Bethpage, NY, USA
  • Hourly
  • Full Time

Health, Dental, Vision, 401K, Life Insurance, PTO


Do you learn quickly and want to help make a difference in the healthcare industry? Do you have incredible customer service skills and a passion for getting things right for clients? Would you like to use your skills in a collaborative and fast-paced work environment? 

If so, this may be the perfect role for you! Please review the details below and click "Apply" today if this role excites you as a potentially amazing fit!

 

Position Purpose:

  • The Customer Service Representative role at our Newport Credentialing Solutions division performs a critical role in ensuring accurate data in managed care credentialing activities to ensure provider participation status

Education & Experience:

  • Strong proficiency with MS Excel preferred
  • High school diploma or GED required, associate degree preferred

Licenses & Certifications Desired:

  • None

Competencies & Work Style:

  • Highly self-motivated, preferably with some experience in the healthcare physician credentialing, expirables management, re-credentialing, provider enrollment environment, or medical industry in general
  • Success-driven and results-oriented, with the ability to implement and manage cross-functional projects
  • Learns new systems/processes quickly
  • Ability to interact effectively with a variety of people (such as counterparts at health insurance organizations) and be an excellent "ambassador" for the company
  • Provides highest level of customer service for both internal and external customers
  • Strong written and verbal communication skills required
  • Ability to prioritize tasks and projects
  • Accurate discernment on when to act independently and when to ask for guidance and/or assistance
  • Consistently demonstrates flexibility, a customer-focus, terrific organizational skills and a passion for details
  • Consistently meets project deadlines and communicates any projected delays with team lead/manager in advance of deadlines to ensure client needs are met

Responsibilities & Essential Functions:

  • Handles high volume phone calls
  • Verify physician/provider information for managed care plans including communication with health plan representatives using via phone or online portals
  • Maintain necessary logs, lists, records, and current documentation required for recording payer responses
  • Perform some clerical functions and projects as assigned
  • Maintain relationships with external managed care organization as required
  • Handles phone calls and emails professionally and effectively
  • Strong verbal and communication skills are required to resolve payer related issues

 Work Environment & Physical Demands:

  • This is a largely sedentary role
  • This job operates in a clerical, office setting
  • This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines. 
  • This position does not require travel
  • This is a full-time, 40-hour per week position although project support may require temporary adjustments to those hours only as needed
TractManager
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